Skip to main content

New Distance-Selling Regulations In The UK

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came into force on 13 June 2014. These are the main provisions as they relate to e-commerce sites.

Go check them out here - but this is what I have picked out of them:

  • The cooling off period is 14 days (previously 7 days) from the date the customer receives the goods.
  • The customer can only be charged for return delivery on cancellation if this is stated in the terms of business.
  • Refunds must be processed within 14 days after the day on which the seller receives the goods back or from the date upon which the customer provides evidence of having sent back the goods. Unless agreed otherwise, the customer may use the same method for returning the goods as for receiving the goods from the seller.
  • Goods must be delivered within 30 days of order. If that time is critical to the contract, the customer may cancel the order. If the timing is not critical then the customer may impose a further critical time within which the goods must be delivered and if not, then cancel the contract.
  • The button or other method the triggers the obligation to pay must use clear language  such as ‘pay now’ rather than ‘complete your order’
  • Certain information must be displayed just before the customer completes the contract. There is a proviso that where there is limited space to display the information then the main characteristics of the product or service, the total price and delivery charge, the time limit to cancel the contract and how to cancel the contract have be shown in a prominent place directly before a customer places an order. (Thought: The 'Basket' page is likely to have all the information except the right to cancel. Probably best to place this just below the 'Pay Now' button.)
  • The customer has to return the goods without undue delay and in any event not later than 14 days after the day on which the customer informs the trader of the cancellation.
  • Premium rate telephone numbers for customer service are in breach of the regulations.


Popular posts from this blog

MarsEdit 4

I've been using MarsEdit for just over seven years. I started with version 2, and then upgraded to version 3 in 2010.Now, in 2018, I just upgraded to version 4. This is my first post with the upgrade and I'll report on it in a little while as I get used to the new version.Here is what Daniel of Red Sweater Software has to say about his product:Browser-based interfaces are slow, clumsy, and require you to be online just to use them. Browsers are perfect for reading web content, but not ideal for creating it. If you're serious about writing for the web, you need a desktop blog editor. If you're lucky enough to have a Mac, nothing is more powerful, or more elegant than MarsEditRich and Plain Text Editing MarsEdit's editor switches easily from Plain to Rich Text, so you can work in whichever format you prefer. Love Markdown? MarsEdit can preview it and convert it to HTML if needed.Wildly Compatible Works with WordPress, Blogger, Tumblr, TypePad, Movable Type, and any …

Business For Britain Is Concerned With Business For Britain

This report in the New York Times today

LONDON — Is British business fretting about the risks of the country drifting out of the European Union? Or does it crave a looser relationship with Continental allies, one free from meddlesome regulation?
The answer to that question remained unclear Monday after a newly formed group of business leaders argued for a renegotiation of Britain’s membership terms — echoing the policy of Prime Minister David Cameron, who in January promised voters a referendum on whether the country would remain in the Union.
The new group, called Business for Britain, is intended to counter the intervention of pro-E.U. business leaders who have warned of the dangers of Britain slipping out of the 27-nation bloc and its single market of 500 million people. A statement released Monday to announce the group’s formation was signed by about 500 executives.
I think this opinion in the New York Times article is interesting:

Never much attracted to the idea of European unity,…

Resistance Is Futile

Some of the trains that run from London Kings Cross to Cambridge divide at Cambridge. Part of the train goes on to Kings Lynn and the rest stops at Cambridge and does the run back to London. Perhaps it picks up other carriages coming from somewhere else, I don’t know but it seems likely.When you get on the train and before it sets off, there’s a public announcement announcing how the train divides. It explains that the train is composed of eight carriages and that passengers wanting to travel beyond Cambridge should ensure that they are in the front four carriages.The rear four carriages are of course nearest the barrier, so we choose to sit in one of those carriages if for no other reason than that we don’t have to walk so far to find a seat.So there we are and the voice comes over with the announcement. And then there is a pause and then a voice tells you what carriage you are in. So we hear ‘Six of Eight’ or ‘Seven of Eight’ – and every time I hear it I think of Star Trek, ‘Three o…