Skip to main content

New Distance-Selling Regulations In The UK

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came into force on 13 June 2014. These are the main provisions as they relate to e-commerce sites.

Go check them out here - but this is what I have picked out of them:

  • The cooling off period is 14 days (previously 7 days) from the date the customer receives the goods.
  • The customer can only be charged for return delivery on cancellation if this is stated in the terms of business.
  • Refunds must be processed within 14 days after the day on which the seller receives the goods back or from the date upon which the customer provides evidence of having sent back the goods. Unless agreed otherwise, the customer may use the same method for returning the goods as for receiving the goods from the seller.
  • Goods must be delivered within 30 days of order. If that time is critical to the contract, the customer may cancel the order. If the timing is not critical then the customer may impose a further critical time within which the goods must be delivered and if not, then cancel the contract.
  • The button or other method the triggers the obligation to pay must use clear language  such as ‘pay now’ rather than ‘complete your order’
  • Certain information must be displayed just before the customer completes the contract. There is a proviso that where there is limited space to display the information then the main characteristics of the product or service, the total price and delivery charge, the time limit to cancel the contract and how to cancel the contract have be shown in a prominent place directly before a customer places an order. (Thought: The 'Basket' page is likely to have all the information except the right to cancel. Probably best to place this just below the 'Pay Now' button.)
  • The customer has to return the goods without undue delay and in any event not later than 14 days after the day on which the customer informs the trader of the cancellation.
  • Premium rate telephone numbers for customer service are in breach of the regulations.

Popular posts from this blog

Giveaway Tools

After looking at an article on InsightScope about contest giveaways, I just read the FAQs for one of the tools, which is KingSumo Giveaway and I see that as at the time the FAQs were prepared, the tool doesn't integrate with Mailchimp. Instead you have to download a CSV and upload.Also, there is a warning that the tool may not be compatible with Facebook's terms in the future.Finally, there is a long, convoluted way you have to deal with duplicate content, which is described in the FAQs as follows: I’m concerned about duplicate pages for SEO We don’t create new pages, just add a parameter to your URLS. Google just sees the original page and URL structure. What we recommend if Google results are important is to run the tool, then once it looks like a winner I’d change the Title to the winner and the original URL. Remove the other titles. We are working on a fix to make this easier.Advanced users:Utilize the parameter tools in Google’s Webmaster Tools and set the Headline plugi…

My Blog Is Carbon Neutral

I am pleased to be able to make the statement in the title to this article and I want to explain how I have done it and how I came to hear about the scheme that enables it.

The first step along the path that brought me to this happy state is that I have joined Seeded Buzz.

The idea behind Seeded Buzz is for the members to plant seeds - which means telling other bloggers about their blog posts and inviting them to continue the conversation on their blogs with a link back to the original post on their blog.

Well I have found a blog post from one of the members that covers a subject that interests me.

Seeded Buzz points out that better the Seed conversation and the more extendable / debatable it is, the more other bloggers will Buzz about it on their blogs and link to the original post.

And as we all know, links are the engine that pumps searches - and these are the lifeblood of the internet.

The seeder profile I found was from Thomas Chasm who blogs about a lot of different categories …

Jean-François Millet and John Everett Millais

Jean-François Millet and John Everett Millais - How not to mix them up

John Everett Millais John Everett Millais (1829 – 1896)was a Pre-Raphaelite painter (one of the founders of the Pre-Raphaelite Brotherhood) who painted colourful (too colourful?) paintings - mostly of people. His most famous is probably Ophelia, lying back arms surrendering to the current.

Jean-François Millet
Jean-François Millet (1814 – 1875) was a French painter and one of the founders of the Barbizon school in rural France. Millet painted realistic rural scenes - peasant farmers, sheep, trees - in a muted pallette that were nontheless romantic.